• Grow, retain Branch Business and ensure all revenue is collected in order to increase profitability. • Implement laid down policies and procedures. • Manage and operate costs within the branch budget. • Motivate, coach and develop a high performing team, develop staff skills – identify staff training needs. • Implement service standards, monitor service delivery and control of general branch operations. • Ensure compliance with both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs. • Ensure monitoring and reconciliation of Suspense accounts such as general ledger. • Ensure accurate and timely appraisal of customer applications. • Manage branch leave program, staff performance and timely submission of B.S.C. • Interacting with customers regarding appropriate Bank products, pricing include developing and managing customer relationships through activities such as business forums and periodic client visits. • Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff. • Carry out snap checks as per operations manual. • Any other duties as assigned from time to time.

• A bachelor’s degree with a bias in a Business-related field. • Sales leadership training. • 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations and 1 year in customer service. • Excellent interpersonal communication and negotiation skills. • Ability to plan and execute sales plans in a competitive environment. • Exposure to customer service and the ability to handle conflicts and client complaints. • Excellent stakeholder management skills. • Computer knowledge, especially working with spread sheets, power point and word processor. • Be a team player with ability to lead and work under minimum supervision. • People management skills with the ability to influence others to deliver.