• Overall Goals / Typical Measures • Grow Market Share: Drive growth in both OFR and RFR segments. • P&L Responsibility: Full P&L responsibility for both OFR and RFR, ensuring delivery to agreed budget. • Compliance: Ensure compliance with industry and internal DGF policies and standards for both OFR and RFR. • Customer Solutions Development: Participate in the development and implementation of customer solutions for new accounts. • Resource Management: Ensure optimal resourcing of OFR and RFR to meet service standards. • Customer Relationship Management: Visit customers to maintain relationships, research needs, and monitor satisfaction. • Supplier Management: Maintain relationships with suppliers and manage their performance. • Profitability Monitoring: Monitor profitability of OFR, RFR, customers, and shipments. • Estimates and RFQs: Oversee and assist with estimates and RFQs/tenders. • Invoice Processing: Ensure timely processing of invoices in line with DGF financial controls. • Continuous Improvement: Implement First Choice, Station Improvements, and adherence to quality policies. • Reporting: Produce weekly, monthly, and ad-hoc reports as required by management. • Service Level Improvement: Improve service levels, internal KPIs, customer satisfaction, and adherence to SLAs. • Revenue Growth: Collaborate with sales to grow OFR and RFR revenue and market share. • Tariff Management: Own and maintain ‘Country ACC tariffs’, RFQs/tenders. • People Management • High-Performance Culture: Develop a high-performance service culture within the functional department. • Organizational Structure: Plan, organize, and direct an efficient functional department. • KPI Development: Develop KPIs with team members and monitor individual performance. • Training and Development: Identify training needs and opportunities for skill development. • Employee Engagement: Foster employee satisfaction and commitment to achieve objectives.

• Industry Knowledge: In-depth knowledge of freight forwarding, specifically OFR and RFR products. • Leadership Skills: Strong leadership and management capabilities. • Stakeholder Relationship Skills: Outstanding skills in managing stakeholder relationships. • Team Collaboration: Ability to work in a team environment and transfer knowledge effectively. • Time Management: Strong punctuality and time management skills. • Problem-Solving: Strong problem-solving mentality and sound judgment in risk management. • Computer Literacy: Proficient in all MS Programs. • Now, here is what we need from you! • Business: • Customer Orientation: Focused on understanding and meeting customer needs. • Planning & Organizing: Sets clear goals and efficiently organizes activities. • Decision Making: Makes timely and sound decisions based on analysis. • Leadership • Developing People: Facilitates growth through coaching and mentoring. • Building and Leading Teams: Attracts and develops talent; fosters teamwork • Personal • Influencing: Persuades others and gains commitment. • Communication: Provides clear and concise information; listens effectively. • Commitment to Excel: Strives for high standards and extraordinary results. • Expected Years of Experience • Minimum of 8 years in the logistics industry, with at least 5 years in a managerial position. • Expected Educational Qualifications • MA in Business Management or a related field; additional qualifications in logistics are a plus • We offer: • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. • Possible further career development • Competitive salary