• Act as the first point of contact for the Office • Provide a warm and professional welcome to all visitors, ensuring they feel comfortable and direct them to the appropriate person, office or area • Answer, screen and forward incoming telephone calls professionally and promptly • Respond to general enquiries about the organization via phone, email or in-person • Ensure the reception area is tidy, presentable with necessary supplies and open to visitors during official working hours • Maintain visitors log and security at the front desk by monitoring visitors’ activities • General Clerical and Administrative tasks • Perform basic administrative tasks such as filing, photocopying, scanning, and organizing documents • Coordinate meeting room bookings and prepare meeting spaces • Schedule and confirm appointments • Receive, sort and distribute incoming mail, packages and deliveries • Prepare and send outgoing mail and courier packages • Assist with the onboarding of new employees by providing access cards and front-desk orientation • Maintain an updated list of staff contacts with correct/current telephone numbers. • Coordinate repairs and maintenance of office equipment; and follow up on service schedules for office equipment. • Support the procurement process by preparing documents including comparative analysis, Local Purchase Orders (LPO) and GRN for items received ensuring that invoices are submitted to finance for timely payment. • Manage the stores by ensuring items are well arranged and properly stored, update stock cards and issue items based on approved stores requisition. • Quarterly update the assets register ensuring that all assets are labelled and reconciled with physical inventory • Support the management of petty cash and tracking of expenses and reporting • Perform other duties that may be assigned.

• Excellent verbal and written communication skills • Strong interpersonal skills and customer service skills • Proficient in Microsoft office suite • Multitasking and time management skills with ability to prioritize tasks • Problem-solving and critical thinking • Solid organizational skills • Professional attitude and appearance • Education and Experience • Minimum qualification of a Degree in Business Administration, Secretarial Studies, Office Administration or equivalent field • A minimum of 2 years’ working experience as Receptionist or Front Office Representative preferred • Basic understanding of administrative and clerical procedures and systems • Experience handling office security protocol