• Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer. • Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels. • Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs. • Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards. • Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines. • Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation. • Ensure a high level of product knowledge among staff within the subsidiary country through regular training. • Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues. • Any other duties assigned by the supervisor in line with the role.

• A Bachelor’s degree, preferably in a business-related field. • Experience. • Minimum of 2 years’ experience in the Banking Industry • Knowledge of Branch processes and procedures • Knowledge of bank products, services and policies and procedures. • Skills And Competencies. • Customer centricity and a good understanding of the sales process • Excellent planning and organisation, and interpersonal skills • Problem-solving and analytica,l and reporting writing skills • High Level of integrity • Creating and innovating • Learning and researching

Interested candidates should send their application letters together with their curriculum vitae to the Head Human Resources at recruitment@cbu.co.ug not later than 5pm, Thursday, 11th September 2025.