• Calling Asaak clients and encouraging them to repay their loans.
• Monitoring tracking devices in clients’ motorbikes and reporting suspicious behavior (including nights and weekends as needed).
• Follow up on tracker removal and transfer of bike details.
• Update the resold bikes’ details and Name the new bikes in the tracking system.
• Prepare and upload contracts into the AP.
• Disburse bikes to clients in line with approved disbursement lists as per company guidelines.
• Follow- up on insurance documents and ensure compensation of clients in line with insurance guidelines.
• Draft and disburse release letters to clients.
• Attend to and provide relevant information to clients at the office for restructures and impounded cases in line with company guidelines.
• Analyzing client loans within their respective portfolios and solving different client problems and complaints in line with company guidelines.
• Maintain a healthy portfolio under the assigned clients by initiating recovery actions for loans in default.
• Contact clients and disburse 3rd party stickers.
• Follow up on clients to process permits and update permit lists on disbursement days.
• Stay abreast of new types of loan products and other financial services and in order to better meet customers’ needs.
• Conducting field visits associated with recoveries and compliance, managing the assigned loan portfolio.
• Negotiate payment arrangements with customers who have delinquent loans.
• Recommending repeat clients for new loans.
• Share weekly, bi-weekly and monthly reports in line with departmental guidelines.
• Sensitise customers about Asaak loan products and services in line with the set targets.

• Strong communication, interpersonal and analytical skills.
• Must possess excellent multi-tasking skills and ability.
• Ability to work under pressure with minimum supervision.
• Ability to use a smartphone/computer and Google Applications is an advantage.
• Must have a keen eye for detail.
• Ability to ride a motorcycle and possess a valid riding license with Class A will be an added advantage.
• Hold a minimum of a Bachelor’s degree in Business Administration, Marketing, Microfinance or other related field.
• Have at least 1 year of working experience in Marketing, Collections, and Managing Credit portfolios.
• Prior experience as a loan officer is an advantage.
• Knowledge of Boda Boda financing is a plus.

Qualified applicants should send via e-mail their complete applications with a cover letter, curriculum vitae, copies of academic credentials and contact information for 3 professional references by Friday 15th May 2026 by 5:00 pm addressed to

The HR & Administration office

Asaak Financial Services

careers@asaak.co

Click here to fill in this form

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Deadline: 15th May 2026

NB: Only shortlisted candidates will be contacted.