• Target Achievement: Consistently meet or exceed monthly loan disbursement and collection targets, along with other performance metrics aligned with branch goals. • Loan Verification: Conduct comprehensive loan verification procedures, including identity checks, reference calls, credit history assessments, and other necessary validations before loan approval. • Due Diligence: Perform thorough assessments to ensure responsible lending and accurate loan approvals, reducing risk while ensuring compliance with regulatory standards. • Leadership & Team Management: Provide clear leadership and guidance to branch staff, ensuring effective delegation, resolving operational challenges, fostering teamwork, and achieving performance goals. • Fraud Prevention & Risk Management: Proactively identify potential fraud risks, address security concerns, and implement risk mitigation strategies to safeguard the branch’s integrity and financial stability. • Policy Compliance: Ensure strict adherence to company policies, industry regulations, and internal procedures to maintain operational excellence and regulatory compliance. • Customer Service Excellence: Ensure exceptional service quality, promptly address customer complaints, and implement initiatives to build long-term relationships and customer trust. • Relationship Building: Foster strong relationships with clients, partners, local community leaders, and stakeholders to support business growth, enhance client retention, and contribute to the local economy.^ Reporting & Market Insights: Provide timely and accurate reports on branch performance, market trends, customer feedback, loan default rates, and other critical business insights to aid strategic decision-making. • Office Management & Operations: Oversee daily branch operations, manage office supplies and documentation, maintain efficient office management, and create a productive and conducive work environment. • Customer Protection: Implement responsible lending practices, assess loan affordability, maintain high standards of ethical conduct, and ensure customer protection throughout the loan lifecycle. • Financial Management: Manage branch budgets, ensure resource allocation is optimal, track expenses, and monitor the branch’s financial health to achieve profitability. • Training & Staff Development: Offer ongoing training and development opportunities for branch staff, ensuring the team is equipped with the skills and knowledge needed to maintain operational and service excellence standards. • Branch Performance Review: Regularly evaluate branch performance against KPIs, identify areas for improvement, and take corrective actions as necessary to enhance overall performance.

• At least 1 year of experience as a Branch Manager. • Proven leadership and team management experience. • A Bachelor’s degree in business, finance, or a related field. • Strong computer proficiency with excellent written and verbal communication skills. • Willingness to relocate if necessary. • Strong integrity and ability to work collaboratively within a team.

Send your updated CV via Email to hr.ug@simplepay.capital