• Loan management • ● Followup on clients through phone calls, physicial visits ,document the conversations on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules. • ● Contact clients and notify them of their overdue payments. • Loan management • ● Followup on clients through phone calls, physicial visits ,document the conversations on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules. • ● Contact clients and notify them of their overdue payments. • After sales • ● Communicate new opportunities to potential clients • ● Retention of existing clients – understanding their additional interests and customer feedback • Use of data, systems, and transparency • ● Record all customer interactions in the Customer Relationship Management (CRM) system • ● Document and archive in the right channels all agreements made with the clients to keep a record for future reference. • ● No paper agreements will be signed without the consent and signature of the branch executive • ● Strict adherence to the Tugende Credit Policy.

• ● Diploma/Bachelor’s degree in Accounting, Admin, or a related field. • ● 1-2 years of field based experience • ● At least 1 year of experience in loan management and collections • ● Excellent communication and interpersonal skills. • ● Familiarity with lending products, financial services and CRM software. • Personal Attributes and Abilities: • ● Outstanding communication and interpersonal skills to enable engagement with different stakeholders • ● Strong negotiation and problem-solving skills • ● Ability to manage multiple accounts and meet targets • ● Professional, courteous, and empathetic approach to clients • ● Self-motivated, goal-oriented, and detail-driven • ● Unquestionable integrity and commitment to ethical standards • ● Proficient with CRM system

Benefits Competitive package with an attractive result-based commission structure. Click below to apply