• Loan management
• ● Followup on clients through phone calls, physicial visits ,document the conversations on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
• ● Contact clients and notify them of their overdue payments.
• Loan management
• ● Followup on clients through phone calls, physicial visits ,document the conversations on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
• ● Contact clients and notify them of their overdue payments.

• After sales
• ● Communicate new opportunities to potential clients
• ● Retention of existing clients – understanding their additional interests and customer feedback

• Use of data, systems, and transparency
• ● Record all customer interactions in the Customer Relationship Management (CRM) system
• ● Document and archive in the right channels all agreements made with the clients to keep a record for future reference.
• ● No paper agreements will be signed without the consent and signature of the branch executive
• ● Strict adherence to the Tugende Credit Policy.

• ● Diploma/Bachelor’s degree in Accounting, Admin, or a related field.
• ● 1-2 years of field based experience
• ● At least 1 year of experience in loan management and collections
• ● Excellent communication and interpersonal skills.
• ● Familiarity with lending products, financial services and CRM software.
• Personal Attributes and Abilities:
• ● Outstanding communication and interpersonal skills to enable engagement with different stakeholders
• ● Strong negotiation and problem-solving skills
• ● Ability to manage multiple accounts and meet targets
• ● Professional, courteous, and empathetic approach to clients
• ● Self-motivated, goal-oriented, and detail-driven
• ● Unquestionable integrity and commitment to ethical standards
• ● Proficient with CRM system

Benefits
Competitive package with an attractive result-based commission structure.

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