• 1. Broker Relationship Management: • Build and maintain strong relationships with existing and potential brokers. • Provide support to brokers by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. • Conduct regular meetings with brokers to discuss business performance, market trends, and upcoming opportunities. • Deliver an outstanding customer experience as per Britam’s Service Standards and Customer Service Charter. • 2. Business Development: • Identify and recruit new brokers to expand the distribution network. • Drive new business growth and build critical mass within agreed timeframes as per the business strategy. • Develop and implement strategies to increase sales through the broker channel. • Collaborate with brokers to create and execute sales plans aligned with organizational goals. • 3. Training and Development: • Conduct training sessions for brokers on new products, underwriting guidelines, and other relevant topics. • Ensure that brokers have a comprehensive understanding of Britam’s products and services. • 4. Market Intelligence: • Stay informed about industry trends, competitor activities, and market developments. • Provide feedback to the management team on market dynamics and recommend adjustments to the broker channel strategy accordingly. • 5. Performance Achievement and Monitoring: • Drive achievement of performance sales targets. • Monitor internal performance targets for brokers and ensure alignment with agreed-upon metrics. • Analyze sales data to identify areas for improvement and take corrective actions as needed. • 6. Compliance: • Ensure that the broker channel complies with regulatory requirements and Britam’s policies. • Conduct periodic audits to verify compliance and address any non-compliance issues promptly. • 7. Product Knowledge: • Stay up-to-date with the company’s products, services, and underwriting guidelines. • Provide training and support to brokers on new products and updates. • 8. Reporting: • Generate regular reports on broker performance, market trends, and business development activities. • Present findings to senior management and recommend strategic adjustments. • 9. Other Duties: • Perform any other duties as assigned from time to time.

• Essential: • Bachelor’s degree in any Business or Insurance-related course. • Professional Qualification in CII/ACII. • Minimum of 6 years’ experience with sales and broker stakeholder engagement. • Demonstrated proficiency in computer/software packages (e.g., Microsoft Word, Excel, PowerPoint). • Knowledge of insurance regulatory requirements & Britam Products. • Desirable: • Experience in leading and managing teams will be an added advantage. • Key Competencies for the Role • Strong interpersonal skills and ability to work in a team-oriented, collaborative environment. • A high sales drive and a strong will to succeed. • Critical and analytical skills. • Confident, articulate, and with strong communication skills. • Results-oriented with the ability to work under strict deadlines and meet sales targets. • Well-groomed, presentable, with strong interpersonal skills. • Excellent communication and leadership skills. • High degree of integrity and professionalism. • Performance Standards • Strong work ethic. • Ensure productivity and performance is achieved and exceeded. • Maintain expenditure in the area of influence within the approved budget. • Achieve a high-performance and entrepreneurial culture.