• Conduct user interviews, shadow customer support calls, and gather qualitative insights. • Synthesize research findings into actionable recommendations for the product team. • Collaborate with designers and PMs to validate user pain points and feature needs. • Assist in defining product requirements and ensuring they align with customer needs. • Monitor product performance metrics and identify opportunities for improvement. • Help facilitate and streamline user testing and feedback sessions for new and existing features. • Stay informed about industry trends, competitor offerings, and market dynamics. • Support go-to-market strategies by ensuring messaging aligns with user needs. • Why Join Us? • Hands-on experience in user-driven product development. • A clear path to growing into a full Product Manager role. • Work on impactful financial solutions for users in Ghana and Uganda. • Collaborative and supportive team environment.

• Minimum 3 years of experience in user research, product management, or a related field. • Strong analytical and problem-solving skills with a user-first mindset. • Excellent communication and stakeholder management abilities. • Ability to translate research insights into actionable product recommendations. • Experience with research methods such as surveys, usability testing, and interviews. • Comfort working in fast-paced, iterative development environments. • Background in financial services, emerging markets, or mobile apps is a plus