• Conduct user interviews, shadow customer support calls, and gather qualitative insights.
• Synthesize research findings into actionable recommendations for the product team.
• Collaborate with designers and PMs to validate user pain points and feature needs.
• Assist in defining product requirements and ensuring they align with customer needs.
• Monitor product performance metrics and identify opportunities for improvement.
• Help facilitate and streamline user testing and feedback sessions for new and existing features.
• Stay informed about industry trends, competitor offerings, and market dynamics.
• Support go-to-market strategies by ensuring messaging aligns with user needs.
• Why Join Us?

• Hands-on experience in user-driven product development.
• A clear path to growing into a full Product Manager role.
• Work on impactful financial solutions for users in Ghana and Uganda.
• Collaborative and supportive team environment.

• Minimum 3 years of experience in user research, product management, or a related field.
• Strong analytical and problem-solving skills with a user-first mindset.
• Excellent communication and stakeholder management abilities.
• Ability to translate research insights into actionable product recommendations.
• Experience with research methods such as surveys, usability testing, and interviews.
• Comfort working in fast-paced, iterative development environments.
• Background in financial services, emerging markets, or mobile apps is a plus