• 1. Vehicle Diagnosis and Repair • Accurately inspect and diagnose mechanical, electrical, and engine-related issues in customer vehicles. • Ensure all repairs are performed correctly on the first attempt to reduce repeat jobs and enhance customer satisfaction. • Accurately identify faulty parts and ensure proper replacement and fitment.

• Maintenance and Inspections • Perform routine maintenance tasks such as fluid replacement, lubrication, and system checks to promote vehicle performance and longevity. • Conduct thorough pre-delivery inspections on all new vehicles before delivery to customers. • Quality and Safety Compliance • Uphold Toyota service standards and ensure careful handling of customer vehicles, tools, and equipment to prevent damage or loss. • Adhere strictly to Environmental, Health, and Safety (EHS) standards, including the correct use of Personal Protective Equipment (PPE). • Maintain a clean, safe, and well-organized work environment in line with the company’s 5S standards. • Communication and Reporting • Prepare and submit accurate defect reports to the supervisor in a timely manner. • Communicate vehicle issues clearly and promptly, including follow-ups on repeat jobs to ensure complete resolution. • Continuous Improvement and Professional Development • Participate in training and development programs to enhance technical skills and overall performance. • Continuously seek ways to improve service delivery, reduce downtime, and boost workshop efficiency. • Additional Duties • Perform any other duties assigned by the supervisor in line with the role’s scope and service center operations. • The Pro Technician will demonstrate the following skills and competences: • Excellent customer skills • Excellent written and verbal communication skills • Have good interpersonal skills and ability to work well in a team • Be flexible and able to adapt to changing circumstances • Have the technical knowledge and workmanship • Problem solving and analytical skills • Have good computer knowledge • Have good organizational skills • Have a high sense of integrity and discipline • Can work well in a team • Exhibits initiative, ownership and accountability • Qualifications • A Diploma or Certificate in Automotive Mechanics, Mechanical Engineering, or a related field. • Minimum of Three (3) years’ experience working in a busy automotive workshop. • Proficient driver with proven competence in both manual and automatic transmission vehicles • Holder of a valid driving permit