• Branch Operations Management • · Oversee daily operations of the branch, ensuring efficiency, compliance, and adherence to company policies. • · Ensure smooth coordination between sales, administration, service, and finance functions. • · Monitor branch budgets, expenses, and ensure cost control measures are in place. • Team Leadership & Management • · Recruit, train, supervise, and mentor branch staff. • · Set individual and team performance goals and monitor progress. • · Conduct regular staff meetings, performance evaluations, and provide coaching for development. • Sales & Business Development • · Drive sales performance and achieve monthly, quarterly, and annual targets for the branch. • · Develop and implement branch sales and marketing strategies to increase customer base and market share. • Identify business opportunities and build relationships with key clients, corporate partners, and community stakeholders • Customer Relationship Management • · Ensure high standards of customer service and satisfaction. • · Handle escalated customer issues promptly and effectively. • · Build strong customer relationships to enhance loyalty and repeat business. • Financial & Performance Reporting • · Prepare and submit branch performance reports, including sales, expenses, and profitability analysis. • · Monitor KPIs and initiate corrective actions to close performance gaps. • · Provide regular feedback and recommendations to senior management on branch performance. • Compliance & Risk Management • · Ensure branch compliance with regulatory requirements, company policies, and operational standards. • · Manage risks related to operations, staff, and customer interactions. • · Safeguard company assets and ensure proper documentation and record keeping.

• Bachelor’s degree in Business Administration, Sales & Marketing, Finance, or a related field. • Minimum of 3–5 years of experience in branch or operations management, preferably in the automotive, retail, or service industry. • Strong leadership, coaching, and people management skills. • Proven track record of meeting sales and operational targets. • Excellent customer ser, vice, communication, and negotiation skills. • Strong financial acumen and analytical skills. • Proficiency in Microsoft Office Suite and business management software. • Ability to work under pressure, multitask, and make sound decisions.