Branch Supervisor At C-Care Uganda

Branch Supervisor

Kampala, Uganda * Full-time

C-Care Uganda

Job Summary

A highly experienced Branch Supervisor responsible for overseeing the operations of the IMC Kololo branch, a premium clinic serving high-level corporate clients and the affluent Kololo community. The role requires a strong focus on delivering exceptional patient experience, ensuring seamless day-to-day operations, and maintaining high standards of clinical and administrative efficiency. The Branch Supervisor is also expected to support business growth through client relationship management, team leadership, and continuous service improvement.

Category: Health and Medical Total Positions: 01 Location: Kampala, Uganda Full-time Salary: not mentioned Posted 5 hours ago

KEY DUTIES AND RESPONSIBILITIES

1. Patient Experience Excellence
•    Ensure a seamless, high-end patient journey from reception to discharge
•    Manage VIP and corporate client interactions with professionalism and discretion
•    Proactively resolve complaints within agreed timelines
2. Operational Leadership
•    Oversee daily clinic operations, ensuring efficiency during peak hours (morning and lunch)
•    Coordinate super-specialist schedules to maximize utilization and patient flow
•    Maintain high standards of cleanliness, ambiance, and service delivery
3. Corporate & Business Growth
•    Build and maintain relationships with corporate clients and high-net-worth individuals
•    Develop strategies to attract and retain Kololo residential clientele
•    Drive revenue growth through service optimization and client engagement
4. Team Management
•    Lead, mentor, and supervise clinical and administrative teams
•    Instil a culture of accountability, professionalism, and customer-centric care
•    Ensure optimal staffing aligned with patient volumes
5. Financial & Performance Management
•    Monitor revenue, costs, and clinic performance against targets
•    Drive efficiency in resource utilization and cost control
•    Track KPIs including patient experience, turnaround times, and service uptake

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QUALIFICATIONS / SKILLS

• Bachelor’s degree in healthcare management, Business Administration, or related field

• 4 years of experience managing a high-end healthcare facility or hospitality environment

• Experience handling corporate clients and premium service delivery and business development is an added advantage

Key Competencies:
•    Exceptional interpersonal and communication skills.
•    Strong leadership and decision-making ability.
•    High emotional intelligence and professionalism.
•    Attention to detail and service excellence mindset.
•    Ability to manage high-pressure, fast-paced environments.

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