CUSTOMER INQUIRY & ORDER MANAGEMENT

• Respond to inquiries
• Process & confirm orders
• Provide order updates
• Coordinate deliveries

CUSTOMER RELATIONSHIP & SUPPORT

• Build strong relationships
• Handle returns & warranties
• Ensure customer satisfaction
• Maintain CRM records

ISSUE RESOLUTION & COMPLAINT HANDLING

• Resolve complaints
• Investigate & find solutions
• Escalate when necessary
• Track & close issues

PRODUCT KNOWLEDGE & TECHNICAL SUPPORT

• Provide product information
• Offer installation tips
• Recommend solutions
• Work with technical teams

COORDINATION WITH INTERNAL TEAMS

• Work with Sales, Finance, Logistics & Warehouse
• Align on customer needs
• Share market feedback

REPORTING & IMPROVEMENT

• Prepare reports
• Track KPls
• Identify improvements
• Enhance customer
• experience

WHAT WE ARE LOOKING FOR

• 3-5 years’ experience in customer service (building materials / sanitary ware is a plus)
• Excellent communication skills in English (local languages are an advantage)
• Strong knowledge of sanitary ware & accessories
• Proficient in Microsoft Office & CRM/ERP systems
• Customer-focused, detail-oriented & problem solver
• Ability to work under pressure and meet deadlines
• Team player with a positive attitude

Send your CV & Cover Letter to:

jobs-ug@twyfordtile.com

Subject: Building Material Customer Service Specialist – Uganda