• Answer incoming calls and respond to clients. • Manage and resolve client’s complaints • Sell and market Unifi Credit products to customers. • Identify and escalate issues to supervisors. • Provide product and service information to clients. • Research required information using available resources. • Research, identify, and resolve client’s complaints using applicable system. • Process, queries, and applications (Employment verification, New employer and Data check). • Route calls to appropriate personnel. • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends to clients calls. • Follow up and encourage clients to make timely loan repayments/payables/arrears. • Complete call logs and reports. • Actively participate in all brand awareness and marketing activities • Maintain thriving relationships with customers and stakeholders. • Make Unifi a fun place to work!