Unimoni Exchange Services is looking for a professional, reliable, customer-focused, and well-presented Customer Care Assistant to join our team in Kampala.
Location: Kampala
Gross Salary: UGX 750,000 per month
Deadline: 16th October 2026
KEY RESPONSIBILITIES
Attend to customer inquiries via phone, email, chat, and face-to-face.
Provide clear and accurate information about company products, services, prices, and policies.
Handle customer complaints and resolve issues professionally and promptly.Process customer requests, orders, returns, and exchanges.
Follow up with customers to ensure satisfactory resolution of their concerns.
Maintain and update accurate customer records.
Escalate complex matters to the appropriate supervisor or department.
Build and maintain positive relationships with customers.
Collect customer feedback and report recurring issues to management.
Support administrative duties including filing, data entry, and report preparation.
Maintain confidentiality and comply with company policies and customer-service standards.
Work closely with sales and other departments to support customer-related activities.
REQUIREMENTS
Bachelor’s Degree in a relevant field.
Excellent communication and interpersonal skills.
Strong customer-service skills with a professional attitude.
High level of integrity, accuracy, and attention to detail.
Good organizational and problem-solving abilities.
Female candidates are encouraged to apply.
Age: 23–27 years.
HOW TO APPLY
Interested and qualified candidates should send their updated CV and application letter to: admin.uganda@ug.unimoni.com
Deadline: 16th October 2026
Only shortlisted candidates will be contacted.