• Review and respond to all incoming customer care requests through our various channels – in app chat, WhatsApp, toll-free phone line and Facebook messenger. • Resolve core issues of customers and ensure high satisfaction after every interaction. • Effectively support both prospective and existing Numida clients with any technical challenges using our app. • Escalate customer care requests to the respective department on Slack, or other relevant internal communications channel. • Communicate feedback to management about any issues that arise and any potential opportunities for improving Numida’s products and services based on feedback received through our customer care channels. • Collaborate with the Product and Credit teams and participate in various experiments that aim to improve the quality and efficiency of our service. • Assist with other tasks as required by management.

• University Degree in any field • 2+ years of work experience in either a Customer Care function or in a Credit Institution. Experience working in a Call Center is a strong asset. • Knowledge about and practical experience with the pillars of great customer care • Employment agencies Uganda • Strong interpersonal and communication skills • Experience working with computers. Relatively high typing speeds are an asset • Good critical-thinking and problem solving skills • Personal Attributes: • A believer in small business growth in sub-Saharan Africa. • A great communicator who speaks and writes in a clear, thorough and timely manner using a professional standard of English • An organized and detail-oriented doer, who enjoys working through checklists and conducting evaluations (as long as you have a clear correction key) • A self-driven, results-oriented high achiever ready to work hard and smart to meet and exceed targets • A team player with the humility to ask for help when needed and relies on feedback to rapidly iterate on your work