• Supervise and manage the team of Administrative Assistants, ensuring high performance and efficiency.
• Oversee front desk operations, including patient registration, appointment scheduling, and handling inquiries.
• Ensure a seamless and positive client experience by maintaining excellent customer service standards.
• Train, mentor, and evaluate administrative staff to enhance their performance and service delivery.
• Handle complex patient concerns and escalate issues as needed.
• Develop and implement customer service policies to improve hospital operations.
• Collaborate with various hospital departments to streamline administrative processes.
• Monitor and report on front desk performance, providing recommendations for improvement.

• Degree in Public Administration, Business Administration, Customer Service, or a related field.
• At least 3 years of experience in a supervisory customer service role, preferably in a healthcare setting.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative tools.
• Ability to multitask, work under pressure, and resolve conflicts professionally.
• Strong problem-solving skills and a proactive approach to service improvement.
• .

• INTERESTED?

• Interested candidates are invited to submit their applications, including a detailed CV and relevant academic certificates, to recruitment@kampalahospital.com by 21st March 2025