• Respond promptly to customer inquiries via phone, WhatsApp, social media, and in person.
• Guide clients through the order process, product availability, delivery timelines, and payment confirmations.
• Resolve customer complaints efficiently and professionally, escalating to the Operations Manager where necessary.
• Offer post-sale support, including feedback handling, returns, and product concerns
• Maintain updated and accurate knowledge of all products sold
• Communicate product features, compatibility, usage, and warranty information to clients.
• Use sales techniques to upsell product options, add-ons, or bundles where applicable.
• Cross-sell complementary products during client interactions.
• Coordinate with the Billing Specialist and Inventory team to confirm product availability and facilitate order.
• Ensure all client personal and transaction data is handled confidentially and never shared outside authori
• Maintain a daily log of inquiries, sales made, client feedback, and lost sales.
• Sign and uphold company confidentiality and data protection policies.

• Bachelor’s degree in Customer Care, Sales, Business, Marketing, or a related field.
• Minimum 1-2 years in a customer-facing role, preferably in retail, tech, or e-commerce environments.
• Specific Skills

• Response speed and customer satisfaction.
• Knowledge of consumer electronics and tech gadgets is preferred.
• Accuracy in product communication and client guidance.
• Professionalism and adherence to company communication tone.
• Compliance with confidentiality, privacy, and reporting standards.

Interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line.

Deadline: 10th June 2025