• Offering product and service education to customers in an efficient & effective manner
• Handling customer queries with quality and professionalism
• Managing customer queries promptly to avoid long waiting times and high drop rates.
• Managing customer interactions within the standard handling time
• Updating customer information in the required tools as per the standard operating procedures
• Be available to handle Inbound / Outbound traffic during low and peak hours
• Ensure process compliance and follow through on customer process recommendations.
• Offering sales team assistance to prospective customers
• Consider eligibility by comparing client information to requirements.
• Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.

• Possess a University Degree or Diploma in a business-related field.
• Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages, i.e., Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere, sabiny
• Are excellent oral and written communication skills
• Have efficient application of Microsoft Office software packages, including Outlook, Word, Excel, PowerPoint
• Have Basic internet knowledge