• Offering product and service education to customers in an efficient & effective manner • Handling customer queries with quality and professionalism • Managing customer queries promptly to avoid long waiting times and high drop rates. • Managing customer interactions within the standard handling time • Updating customer information in the required tools as per the standard operating procedures • Be available to handle Inbound / Outbound traffic during low and peak hours • Ensure process compliance and follow through on customer process recommendations. • Offering sales team assistance to prospective customers • Consider eligibility by comparing client information to requirements. • Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.

• Possess a University Degree or Diploma in a business-related field. • Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages, i.e., Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere, sabiny • Are excellent oral and written communication skills • Have efficient application of Microsoft Office software packages, including Outlook, Word, Excel, PowerPoint • Have Basic internet knowledge