• Customer Interaction: Greet and assist customers professionally, addressing inquiries and resolving complaints promptly. • Product Promotion: Provide detailed information about products and services, identifying customer needs and suggesting financial solutions. • Account Management: Assist with account openings, updates, and closures while adhering to compliance procedures. • Transaction Processing: Handle transactions accurately, ensuring adherence to internal controls and regulatory guidelines. • Feedback Collection: Gather customer feedback to identify areas for service improvement and relay insights to relevant departments. • Administrative Support: Maintain accurate records of customer interactions and assist in organizing promotional events.

• Education: Bachelor’s degree in Business Administration, Social Sciences, or related fields. • Experience: No prior experience required, but a customer service background is advantageous. • Skills: Active Listening, Effective Communication, Complex Problem Solving, Social Perceptiveness, Time Management. • Knowledge: Familiarity with customer service practices, administrative tasks, and basic computer skills. • Language Proficiency: Proficient in English and Luo. • Preferred Qualifications • Certifications: ACCA or CPA preferred. • Technical Skills: Proficiency in Microsoft Office Suite and experience with banking software. • Experience: Previous customer service experience in the banking or financial sector is a plus.

Interested candidates should submit the following materials: CV / Resume Cover Letter / Letter of Interest Copies of Certifications and Degrees References Email to: akidijasmine0@gmail.com Deadline: 9th May 2025