• 1. Client Interaction & Support • Serve as the first point of contact for customers, addressing inquiries in a courteous and professional manner. Provide detailed information about products, services, pricing, and order status. • 2. Order Management. • Assist customers with placing, modifying, and tracking orders. • Ensure accurate documentation of customer requests and transactions. • 3. Complaint Resolution. • Handle customer complaints promptly and effectively, ensuring customer satisfaction while adhering to company • policies. • Escalate complex issues to the appropriate departments when necessary. • 4. Customer Relationship Management. • Build and maintain strong relationships with clients through consistent follow-up and personalized service. • Record customer preferences and feedback to help improve service delivery. • 5. Collaboration with Internal Teams. • Coordinate with tailoring, stitching, and logistics teams to ensure timely delivery and service fulfillment. • Communicate customer needs and feedback to relevant departments for continuous improvement. • 6. Administrative Duties. • Maintain up-to-date customer records in the CRM or company database. • Prepare regular reports on customer service metrics and feedback. • 7. Upholding Brand Image. • Represent Rolaam Fashions professionally, ensuring that every customer interaction reflects the company’s values and • commitment to quality.

• Diploma in Business Administration, Finance, or a related field (Bachelor’s degree is an added advantage) • At least 6 months experience in a customer service role, internship or a related field • Proficiency in computer applications, including Microsoft Office • Fair understanding of financial management • Excellent communication and interpersonal skills for customer engagement. • Ability to multitask, prioritise, and work independently in a fast-paced environment. • Dependable, proactive, and detail-oriented with a strong work ethic.

Interested individuals should send their application letter, curriculum vitae, and academic qualifications, addressed to the Director, via info@rolaamfashions.com by 10th April 2025. Rolaam Fashions is an equal-opportunity employer. We encourage applications from all qualified individuals.