• Cold call potential customers to sell the company’s products and services. • Share key selling points for the products and services. • Answer questions about the products and services. • Recommend products and services based on customer needs. • Use scripts to provide information about product features, prices, and benefits. • Ask pertinent questions to understand customer requirements. • Persuade customers to buy by demonstrating how the services meet their needs. • Accurately record customer personal information. • Complete orders and notify the appropriate department. • Handle complaints or doubts to maintain the company’s reputation. • Go the “extra mile” to meet sales quotas and facilitate future sales. • Keep records of calls and sales and record useful information.

• Bachelor’s degree in any relevant field. • Proven experience as a telemarketer or in a similar sales/customer service role. • Proven track record of successfully meeting sales quotas, preferably over the phone. • Proficiency in cross-selling, upselling, and cold-selling techniques. • Being bilingual is an added advantage. • Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems. • Excellent customer service skills. • Strong interpersonal skills. • Excellent communication and presentation skills. • Quick learner of new products or services. • Ability to market each product or service effectively. • Works well independently with good time management skills. • Proficient in English and Luganda. • Skilled in negotiation and handling complaints. • Persistent, results-oriented, and patient. • Able to handle customer rejection, aggressiveness, and complaints. • Friendly and persuasive demeanor. • Ability to understand customer requirements quickly and present suitable solutions.