To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders. Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories).
• Educate customers with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).
• Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.
• Pro-actively manage portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimises costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank.

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Exploring Possibilities
• Following Procedures
• Making Decisions
• Showing Composure
• Understanding People

• First Degree, Business Commerce from a recognised Intitution
• 3-4 years experience in sales and relationship management of customers and able to drive profitability and build relationships.
• Proven sales track record in the financial services industry.
• Knowledge of the bank’s products, services and digital platforms.

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