• Greeting and Assisting Patients: Welcome and direct patients, verify personal and insurance info, and assist with check-ins. • Appointment Scheduling: Handle phone calls to schedule, reschedule, or cancel appointments and ensure smooth record transitions. • Administrative Support: Maintain and update patient records, manage paperwork, and keep office supplies stocked. • Communication and Coordination: Act as a liaison between patients, healthcare providers, and administrative teams; communicate appointment reminders and follow-ups. • Patient Confidentiality: Ensure strict adherence to regulations and secure handling of sensitive information. • Handling Emergencies: Direct patients to emergency services or alert the medical team when necessary, staying calm in urgent situations.

• Strong communication • Medical claims knowledge • Organizational and time management skills • Proficiency in office software • Attention to detail • Ability to work well in a team • Willing to work day/night shifts • Education, Professional Requirements, and Experience: Minimum is Provided • Candidates with customer service experience, whether in healthcare or other industries like retail, hospitality, or office administration. • Experience in a healthcare setting, such as working as a receptionist or office assistant, is advantageous. • Familiarity with scheduling, patient coordination, and administrative tasks is highly valued. • Additionally, prior experience in a front desk or administrative role, even outside healthcare, demonstrates the ability to manage office environments and interact with clients or patients effectively.

All interested candidates should send their applications addressed to the Norvik Group HR & Administrator, P.O Box 21034 Kampala attached with CVs all in one file. Applicants should only send email to hrofficer.norvikhospital@gmail.com. Deadline of Submission: Before 5:00 PM – 15th/July/2025. Hand delivered applications shall not be accepted.