Front Desk Supervisor At Jibu

Front Desk Supervisor

Kampala * Full-time

Jibu

Jibu is hiring a Front Desk Supervisor to coordinate in-store sales, manage customer relationships, and ensure operational excellence. Your role is pivotal in maintaining a clean, organized store, managing inventory, and promoting the Jibu brand within your territory. You will create exceptional customer experiences, fulfill orders, and represent Jibu professionally with a proactive, problem-solving mindset. Jibu will provide training on brand standards, sales, and operations, equipping you with the tools to succeed. We seek a hardworking individual with a “never give up” attitude, eager to learn and take ownership of tasks. Reports To: Corporate Store Manager Internal Interfaces: Corporate store team Franchise support team Quality and production team Sales and marketing team External Interfaces: Jibu customers Other Jibu franchisees and staff External regulators

Category: Administration Total Positions: Location: Kampala Full-time Salary: Attractive Posted 8 months ago

KEY DUTIES AND RESPONSIBILITIES

• Coordinate in-store sales for walk-in customers and outgoing orders to retailers or business customers. • Ensure an excellent in-store customer experience. • Input all sales into the online Point of Sales system daily. • Manage customer relationships by regularly contacting customers for feedback. • Share customer feedback with the store manager to develop and implement improvement strategies. • Conduct physical inspections to ensure stock quality. • Maintain a clean, tidy store with products presented according to Jibu standards. • Coordinate cleaning of franchise premises. • Capture data from sales and production teams to reconcile production with sales. • Manage inventory and assets. • Handle customer comments and complaint forms. • Coordinate delivery schedules. • Supervision Received: • This position operates autonomously with guidance and support from the Corporate Store Manager.

Recommended for you

QUALIFICATIONS / SKILLS

• Minimum Experience Requirements: • Direct (field) sales experience, preferably with a Fast-Moving Consumer Goods (FMCG) company. • Experience in customer-facing roles (direct sales, customer service) with a proven ability to deliver exceptional customer experiences. • Proficient in Microsoft Office (Word, Excel, PowerPoint). • Comfortable with financial calculations and analysis. • Fluent in Luganda and proficient in English. • Strong interpersonal skills, enjoying interaction with diverse individuals and building relationships. • Proactive, solution-oriented, and able to develop and follow plans. • Ability to influence team members and represent the Jibu brand to external stakeholders (e.g., visitors, potential investors). • Strong desire to learn and a “never give up” attitude. • Minimum Education Requirements: • Completed secondary education. • Preferred Education Requirements: • Educational background in sales & marketing, communications, or business administration. • Required Skills: • Proactive problem-solving and solution implementation. • Excellent interpersonal and customer service skills. • Strong organizational skills with the ability to develop and adhere to plans. • Clear written and verbal communication. • Ability to motivate and influence team members, including those senior in age. • Provide positive and constructive feedback to keep team members motivated and on track. • Represent the Jibu brand professionally to external stakeholders. • Physical Requirements: • Occasional lifting of bottles/inventory as needed.