Front Desk Supervisor
Kampala * Full-time
Jibu
Category: Administration
Total Positions:
Location: Kampala
Full-time
Salary: Attractive
Posted 10 months ago
Jibu is hiring a Front Desk Supervisor to coordinate in-store sales, manage customer relationships, and ensure operational excellence. Your role is pivotal in maintaining a clean, organized store, managing inventory, and promoting the Jibu brand within your territory. You will create exceptional customer experiences, fulfill orders, and represent Jibu professionally with a proactive, problem-solving mindset. Jibu will provide training on brand standards, sales, and operations, equipping you with the tools to succeed. We seek a hardworking individual with a “never give up†attitude, eager to learn and take ownership of tasks.
Reports To: Corporate Store Manager
Internal Interfaces:
Corporate store team
Franchise support team
Quality and production team
Sales and marketing team
External Interfaces:
Jibu customers
Other Jibu franchisees and staff
External regulators
KEY DUTIES AND RESPONSIBILITIES
• Coordinate in-store sales for walk-in customers and outgoing orders to retailers or business customers.
• Ensure an excellent in-store customer experience.
• Input all sales into the online Point of Sales system daily.
• Manage customer relationships by regularly contacting customers for feedback.
• Share customer feedback with the store manager to develop and implement improvement strategies.
• Conduct physical inspections to ensure stock quality.
• Maintain a clean, tidy store with products presented according to Jibu standards.
• Coordinate cleaning of franchise premises.
• Capture data from sales and production teams to reconcile production with sales.
• Manage inventory and assets.
• Handle customer comments and complaint forms.
• Coordinate delivery schedules.
• Supervision Received:
• This position operates autonomously with guidance and support from the Corporate Store Manager.
Recommended for you
QUALIFICATIONS / SKILLS
• Minimum Experience Requirements:
• Direct (field) sales experience, preferably with a Fast-Moving Consumer Goods (FMCG) company.
• Experience in customer-facing roles (direct sales, customer service) with a proven ability to deliver exceptional customer experiences.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Comfortable with financial calculations and analysis.
• Fluent in Luganda and proficient in English.
• Strong interpersonal skills, enjoying interaction with diverse individuals and building relationships.
• Proactive, solution-oriented, and able to develop and follow plans.
• Ability to influence team members and represent the Jibu brand to external stakeholders (e.g., visitors, potential investors).
• Strong desire to learn and a “never give up†attitude.
• Minimum Education Requirements:
• Completed secondary education.
• Preferred Education Requirements:
• Educational background in sales & marketing, communications, or business administration.
• Required Skills:
• Proactive problem-solving and solution implementation.
• Excellent interpersonal and customer service skills.
• Strong organizational skills with the ability to develop and adhere to plans.
• Clear written and verbal communication.
• Ability to motivate and influence team members, including those senior in age.
• Provide positive and constructive feedback to keep team members motivated and on track.
• Represent the Jibu brand professionally to external stakeholders.
• Physical Requirements:
• Occasional lifting of bottles/inventory as needed.
HOW TO APPLY
If your interested, kindly apply by sending your CV & Cover letter to jobs@jibuco.com
Deadline: Expired
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