• Respond to users calls regarding IT related issues and forward request or incident to ISM or Applications team. • Follow-up with ISM/Apps team on solution or work-around for users request or incident raised. • Communicate to the business on any IT service issues, incidents, or request. Notify users on any IT service degradation or downtime. • Manage IT Asset register for Uganda. • Manage relationship between business and IT Suppliers. • Assist the business in user support and any other IT related request or incident. • Timely monthly incident management reporting to the IT lead • Application service management – support managing, coordination and resolving application service request. • Documentation of application support and maintenance process in accordance with set standards. • Documentation of application user manual • Product lifecycle and release management • Application change management • Application deployment planning • Assist to manage small application projects. • Action activities on projects as part of a project team • Provide pertinent information to facilitate project updates. • Qualifications, Experience & Attributes: • Undergraduate degree First class or second upper in IT, Computer Science, Telecom Engineering • Fresh Graduate 2023. • Software Product management • High level of data analysis skills • Networking Knowledge (LAN and WAN) • Basic database knowledge