• Customers • Identify and develop potential, sustainable customer relationships • Respond to customer enquiries / complaints • Lead in engagements and strategic customer interfaces with Key Account Contacts • Provide leadership in the areas of product and business development, resource utilization, Country organization and activities • Support and co-ordinate the development, implementation and localization of key initiatives and Programs • Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies • Establish KPI’s and obtain agreement & commitment from Country management • Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements • Carrier contact/negotiation (AFR) according to corporate policy and local requirements • Stakeholders • Carrier contract/relationship and performance management • Interact with commercial team (at country level) in terms of pricing • Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office) • Responsible for EBIT result at country/country group level AFR. • Compliance to corporate policy • Win-win partnership/contract/business arrangements • Defined KPI’s/Performance Dimensions • Achievements of KPIs • Quality input provided for marketing & pricing policy development • Defined quality measures Achievement of quality KPI’s • Process • Defines, monitors and enforces targets to the operational units • Select and assigns key positions to reach targets • Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions • Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy. • Defines and implements Airfreight ISO standards in line with corporate instructions • Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy • Proposes IT needs • Responsible for Preferred Carrier adherence • Responsible for Operational KPI’s • People management • Determine organization’s structure, roles and responsibility and performance targets for the function • Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness • Develop a team spirit and multitasking capabilities within the team • Plan, organize and direct an efficient and effective function • Develop KPI’s with team members and monitor individual performance • Conduct performance appraisal, including coaching • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and target • Identify training needs and opportunities to develop a highly skilled functional department

• In-depth knowledge in the logistics industry especially the Airfreight product both imports and exports. • Commercially astute with excellent business acumen • Presentation and facilitation skills. • Excellent training skills • Strong Customer-facing and interaction skills • Excellent Communication skills – spoken and written. • Outstanding Negotiation and interpersonal skills • Strong Leadership skills • Analytical, organizational and motivational skills • People Management skills • We offer: • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. • Possible further career development

All prospective candidates should apply online at the link below with an updated CV and academic credentials