• Customers • Identify and develop potential, sustainable customer relationships. • Respond to customer enquiries / complaints. • Lead in engagements and strategic customer interfaces with Key Account Contacts. • Provide leadership in the areas of product and business development, resource utilization, Country organization and activities. • Support and co-ordinate the development, implementation and localization of key initiatives and programs. • Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies. • Establish KPI’s and obtain agreement & commitment from Country management. • Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements. • Stakeholders • Carrier contract/relationship and performance management. • Compliance to corporate policies Country Manager Uganda Head of Product Operations 2. • Interact with commercial team (at country level) in terms of pricing. • Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office). • Responsible for EBIT result at country/country group level for all Products. • Ensure full coordination with both internal and external stakeholders. • Process • Defines, monitors and enforces targets to the operational units. • Select and assigns key positions to reach targets. • Analyses costs and cost structure of production on country/country group level and derives improvement measurements and actions. • Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy. • Defines and implements all product ISO standards in line with corporate instructions. • Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for all products according to corporate policy. • Proposes IT needs. • Responsible for Preferred Carrier adherence. • Responsible for Operational KPI’s • People management • Determine organization’s structure, roles and responsibility and performance targets for the function. • Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness. • Develop a team spirit and multitasking capabilities within the team. • Plan, organize and direct an efficient and effective function. • Develop KPI’s with team members and monitor individual performance. • Conduct performance appraisal, including coaching. • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets. • Identify training needs and opportunities to develop a highly skilled functional department.

• In-depth knowledge in the Logistics industry especially the Ocean freight, Airfreight and Road freight product both imports and exports. • Commercially astute with excellent business acumen. • Presentation and facilitation skills. • Excellent training skills • Strong Customer-facing and interaction skills. • Excellent Communication skills – spoken and written. • Outstanding Negotiation and interpersonal skills. • Strong Leadership skills. • Analytical, organizational and motivational skills. • People Management skills. • Minimum 5-7 yrs in Logistics Industry. • Working at the position of a Product Manager for at least 2 years in a reputed Organization. • Degree in logistics, business Management or a related field • We offer: • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. • Possible further career development • Competitive salary