• Technical Service Operations. • Oversee and manage all product repair and maintenance services. • Diagnose and troubleshoot issues in electronics and home appliances. • Ensure timely and efficient completion of all service requests. • Maintain high standards of quality control and service excellence. • Leadership & Team Management. • Supervise and train a team of technicians, ensuring continuous skill development. • Assign and monitor workloads to ensure efficiency in service delivery. • Conduct performance evaluations and provide mentorship to technicians. • Ensure compliance with company policies, safety standards, and industry regulations. • Customer Support & Problem Resolution. • Work closely with the after-sales team to resolve technical complaints effectively. • Provide expert guidance to customers on product usage and maintenance. • Ensure professional communication with customers regarding service timelines and expectations. • Inventory & Spare Parts Management. • Monitor and manage spare parts inventory, ensuring availability of necessary components. • Coordinate with suppliers to source high-quality spare parts at competitive prices. • Implement efficient stock control measures to minimize wastage and delays. • Reporting & Process Improvement. • Maintain detailed service records and generate reports on common technical issues. • Identify recurring faults and recommend improvements to product designs. • Implement strategies to enhance repair turnaround times and service quality.

• Experience and Qualifications: • Diploma/Degree in Electrical Engineering, Electronics, or a related technical field. • Minimum 5–7 years of experience in technical servicing, with at least 3 years in a supervisory role. • Strong expertise in diagnosing, repairing, and maintaining electronics and home appliances. • Proficiency in using diagnostic tools, repair manuals, and service software. • Excellent leadership and team management skills. • Strong problem-solving and analytical abilities. • Knowledge of safety procedures, quality control standards, and regulatory compliance. • Ability to work under pressure and meet service deadlines.

All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “QSSU-AZ- HT-HEAD TECHNICIAN” Note: Only shortlisted applicants will be contacted. The deadline for applications is not later than 05:00 pm Sunday 13th July, 2025