• Cultivate new business opportunities and bring in revenue for the Bank as per the set target. • Maintain and develop business relationships with existing and prospective customers. • Monitor designated accounts portfolio for managing overall credit risks. • Provide coaching for subordinates through on-job training. • Oversee Trade Finance operations and drive growth and revenue. • Identify training needs, provide feedback & coaching to ensure maximum potential is achieved. • Develop business opportunities and monitor activities in line with the Bank’s long-term strategic and annual business plans; ensure the Bank remains competitive and reacts promptly to changing market conditions and customer needs. • Implement a focused relationship management system to increase business flow, generate deposits, lending, and revenues from existing and new customers in line with the enterprise strategy. • Adhere to appropriate controls and monitoring mechanisms for developing a high-quality asset book by fully complying with the Bank’s Credit Policy, Bank of Uganda guidelines, and relevant legal provisions for lending and Trade & Working Capital Solutions Products. • STRATEGIC MARKETING • Practice strategic marketing by developing competitive advantage in the changing marketplace and leveraging the Bank’s distinctive capabilities to drive value. • Enhance value creation by creating, communicating, delivering, and offering solutions that benefit customers, shareholders, and partners. • Develop innovative solutions delivered through branches and electronic channels to respond to market needs or identified gaps. • Jointly with commercial teams (including branches), carry out customer marketing events to enhance the Bank’s wallet share. • Conduct capacity building through trainings on Trade & Working Capital Solutions Products. • STRATEGIC CUSTOMER EXPERIENCE • Lead & drive high levels of customer engagement. • Build a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, organic growth, and lower costs. • Create a differentiated customer experience design tailored to target needs; optimize interactions with the brand, offerings, and touch points; deliver consistently and make continuous improvements. • Periodically review existing products based on customer feedback and market trends to ensure continuous utilization—drive customer-led propositions. • Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. • Ensure agreed Service Level Agreement (SLA) is maintained at all levels. • CONTROL • Handle requests for short-term excesses in liaison with Credit Risk unit and ensure proper authorization. • Work with Branch Credit Manager/Branch Manager to deliver daily banking and operational services to trade clients to the Bank’s satisfaction. • Monitor account operations of all trade borrowers daily. • Check covenants and other conditions at least monthly to ensure full compliance. • Ensure compliance with terms & conditions in the Approver and Offer Letter. • Maintain client registers/databases for ease of contact. • Undertake renewals &/or reviews of outstanding loans before 90 days of expiry. • OTHERS • Drive set targets/budgets for the Trade Finance unit. • Maintain database of Corporate and Trade Clients. • Prepare performance reports. • Originate quality loans to meet individual targets. • Submit periodic reports of all loans approved/disbursed to ExCom.

If you meet the above requirements, please submit your application online by sending: A cover letter A detailed CV Copies of relevant academic and professional certificates Email: recruitment@trobank.com Application Deadline: 12 November, 2025