• 1. Technical Support • Respond to and resolve IT-related incidents and service requests promptly. • Provide first-line support for hardware, software, and networking issues. • Troubleshoot and diagnose problems with computers, printers, phones, and other IT equipment. • 2. System Maintenance • Perform routine maintenance and updates for IT hardware and software. • Monitor and maintain computer systems, networks, and servers. • Assist with system upgrades, installations, and migrations as required. • 3. User Support and Training • Provide training and support to end-users on IT systems and software applications. • Develop and maintain user guides, FAQs, and training materials. • 4. Documentation and Reporting • Maintain accurate records of IT issues, resolutions, and system configurations. • Document recurring issues to identify trends and recommend improvements. • Prepare and submit regular reports on IT support activities and system performance. • 5. Asset and Inventory Management • Maintain an up-to-date inventory of IT equipment and software licenses. • Assist in the procurement and deployment of IT assets. • 6. Network and Security Management • Assist in monitoring network performance and connectivity. • Ensure system and data security by implementing appropriate policies and procedures. • Support the management of backups, antivirus software, and patch updates.

• Qualifications • Bachelor’s degree in Information Technology, Computer Science, or a related field. • Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus. • Experience • 1–3 years of experience in IT support or a similar role. • Hands-on experience with troubleshooting hardware, software, and network issues. • Skills Required • Proficiency in Windows or Linux operating systems. • Familiarity with IT ticketing systems and remote support tools. • Knowledge of basic networking concepts (LAN, WAN, VPN). • Understanding of cybersecurity practices and tools. • Strong problem-solving and analytical skills. • Excellent communication and interpersonal abilities. • Ability to prioritize and handle multiple tasks under pressure.