• Fraud Analysis and Reporting • Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs. • Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders. • Provide actionable insights to influence fraud management strategies and decision-making. • Fraud Detection and Investigation • Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales. • Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases. • Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness. • Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively. • Collaboration and Accountability • Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies. • Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators. • Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions. • Liaise with various departments to implement initiatives that reduce risk and improve accountability. • Documentation and Reporting • Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint. • Support the team in closing fraud cases within stipulated timelines. • Provide regular updates on fraud trends and disciplinary measures to key stakeholders. • We are looking for a detail-oriented and proactive professional with: • Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE). • Strong skills in identifying fraud indicators through data mining and analytics. • Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods. • Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations. • A positive, learning-oriented attitude with a capacity for self-empowerment. • A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.

Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.