KYC MANAGER

Reports To: Head of Customer Experience

Minimum Requirements

• Bachelor’s degree in Business, Finance or a related field
• 5-8 years’ experience in KYC, AML, Compliance and Customer Operations
• At least 3-5 years in a supervisory or management role
• Experience in telecommunications, banking, or mobile financial services preferred

Key Performance Indicators (KPls)

• KYC onboarding turnaround time (TAT)
• 100% compliance with SLAs
• KYC accuracy and quality scores (QA results)
• Audit findings and remediation closure rate
• Fraud detection and prevention effectiveness
• Team productivity and utilization rates
• Customer onboarding experience metrics

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