• Commercial Operations • Oversees the development and implementation of business strategies to increase share and profitability. • Manages and optimizes supply chain operations to ensure efficient delivery of products to clients. • Leads contract negotiations with partners and customers to secure favorable terms and maintain strong financial relationships. • Directly leads on the sales forecasting process, setting targets and ensuring alignment with service delivery schedules. • Implements and monitors performance metrics for sales and operations teams to drive accountability and achieve business objectives. • Coordinates cross-functional teams to ensure project milestones are met, from product development through to market launch. • Develops and enforces policies and procedures to ensure compliance with industry regulations and company standards. • Identifies and pursues opportunities for business process improvements, leveraging technology to enhance operational efficiency and customer satisfaction. • Product and Pricing • Works on special pricing projects and initiatives defining the fixed connectivity products and services pricing strategy whilst ensuring commercial profitability of the organization. • Analyze competitor pricing strategies and practices, to recommend appropriate actions and plans to maintain competitiveness and counter competitor activity. • Track and analyze the performance of products and services in collaboration with sales team to make recommendations related to pricing optimization to improve take up, usage and profitability. • Manage the fixed connectivity Discount Delegation of Authority process and records. • Ensure accurate tariff management which includes a repository of tariffs and consistent process to align records with Legal and Regulatory, Revenue Assurance and product and services. • Construct business cases for innovations proposed by the business. Research and consider • Business Analyst • Set and track sales targets as aligned with company business objectives • Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry • Monitor Account a portfolio growth for achieving long-term success • Provide detailed customer churn reports indicating causal factors • Develop analytical capabilities for data mining into existing customer databases • Provide data analytics for channel profitability appraisals • Summarize credit management performance reports to management. • Prepare regular performance reports to management using key account metrics • Liaise with Finance Business Partner in preparing monthly financial reports • Credit Control and Billing • Collections & Payment Recovery • Follow up on overdue payments and manage collections to reduce bad debts. • Ensure accurate billing of all Post-Paid Customers • Maintain up-to-date records of all credit transactions. • Prepare daily, weekly, and monthly reports on the status of outstanding debts. • Ensure accurate and timely reporting of payment collections and overdue accounts to the Finance team and management. • Build and maintain positive relationships with customers to facilitate smooth collections. • Investigate and resolve billing issues and discrepancies in a timely manner. • Requirements (Education, Experience and Competencies) • Education: • Bachelor of Commerce or Business related degree preferably accounting as a major

• Minimum of 5 years experience • Atleast 3 years experience in the area of specialisation