• Ensure interbank settlements and receipts are processed on timely basis • Ensure all interbank deals confirmations are issued/received • Ensure dealer, interbank and other applicable limits are maintained in • Calypso/T24 system • Prevention of exposures to and impact of operational risks associated • with outward remittances through reduced operational losses due to • errors, penalties and frauds. • Ensure that all bank commissions and levies are collected as per set • down tariffs. • Ensure department’s expenses are well controlled. • Innovation and ideas generations in better processes, new products and • efficiency improvement • Year on year cost reduction actual costs Vs budget. • Ensure that both input and output SWIFT messages are handled and • acted upon on time to avoid delays and reduce operation • Authorise all outgoing payments received through online channels in • accordance with swift standards. • Authorise all trade transactions as per laid down rules and procedures • Ensure all outgoing RTGSs and TTs received after cut-off are processed • early in the morning in the following working day • Ensure no payments are processed to prohibited destinations and • entitie • Ensure swift payments are processed and delivered to commercial • banks timely. Advice treasury of large payments to be processed for • Nostro account management • Ensure MT 103 that are unsuccessful are either re processed or advised • to the ordering customer for re- issue • Ensure all swift transfers are processed on the same day and ascertain • final beneficiaries receive funds in time, • Attend to customer queries in CRM and ensure that they are resolved • competently within 48 hours and to the customers’ satisfaction. Ascertain • that the causes are identified and re-solved to avoid repeats. • Evaluate and maintain continuous monthly operational assessment • process using RCSA tools and escalate exceptions identified with an aim • of achieving a better grade on internal audit • Seek resolution of issues that have been escalated. • Ensure that SLAs are adhered to by ensuring operations are within the set • timeframe • Ensure attendance to monthly departmental meetings and internal • Training organized by HR or the department. • Ensure effective time management and optimization of resources • Living the core corporate values of the bank and promoting teamwork. • Help build, develop, mentor and motivate high performance within the • department