• Reception, Visitor, and Front Desk Management • Manage incoming telephone calls and messages promptly and professionally • Manage and distribute incoming mail and deliveries efficiently • Receive and direct visitors in a courteous and professional manner • Maintain accurate records of visitor requests and calls received • Manage and update the office address/contact book • Ensure the reception area is clean, organized, and safe, adhering to office procedures and policies • Maintain team continuity by documenting and communicating actions, irregularities, and ongoing needs • Process and reconcile delivery payments • Manage petty cash for the Kampala office • Manage relationships with internal and external visitors, providing administrative assistance as needed, in coordination with departmental and program leads • Organize the issuance of temporary phones to visitors, ensuring proper documentation and return • Office Administration • Maintain a fully functional and efficient workspace in the office • Ensure office security by locking doors and securing the premises at the end of each workday • Manage staff airtime provision, maintain accurate records, and generate monthly reports • Ensure timely payment of office utility bills (electricity, gas, water, prepaid phones) • Maintain adequate supplies of stationery and toner, and facilitate timely replenishment on a quarterly basis • Update and maintain the office notice board with current and relevant information • Schedule and manage meeting room bookings, take minutes with action points, and remind the teams of upcoming meetings • Collaborate with the Senior Associate, Operations, to manage the asset management in the Kampala office and other field offices and ensure safe custody of surrendered assets • Implement and maintain office opening and closing procedures • Coordinate the office calendar of events, communicating with relevant internal and external stakeholders • Manage the execution of office events, including meetings, workshops, and gatherings • Manage workstation allocation for visiting staff • Ensure timely invoice payment and reconciliation • Ensure timely payment of licenses and utility bills • Coordinate with procurement to maintain administrative contracts, especially under Hotel Management • Perform other administrative tasks, such as filing, photocopying, and scanning, as required • Support other sub-departments with administrative tasks as needed • Communication and Correspondence Management • Handle routine correspondence and manage the receipt and dispatch of official communications (letters, faxes, emails, telephone calls) for the office • Monitor incoming emails and respond to or forward them as necessary • Maintain and update databases, including mailing lists, contact lists, and client information • Coordinate outgoing messenger and courier services, ensuring accurate information is provided • Log all incoming and outgoing mail • Manage the office filing system for optimal information and contact management • Travel, Fleet, and Accommodation Support • Organize travel arrangements for staff, partners, and consultants, including air and ground transportation when necessary • Arrange accommodation for visiting employees, partners, and consultants • Ensure timely booking and billing of accommodation and taxi services • Monitor office vehicle maintenance and ensure logbook details are updated • Process fuel card top-ups for office vehicles • Maintain an updated fleet inventory and report any issues • Support fleet-related data entry and organization for reporting • Inventory Management and Procurement Support: • Manage the supply, control, and issuance of office inventory and stationery • Ensure all fixed assets valued at $50 or more are tagged and recorded, and work with IT to maintain the online inventory management system • Maintain safe custody of all unused equipment • Assist in periodic inventory/ asset • Coordinate physical verification and updating of the register as well as the day-to-day management • Key Performance Indicators (KPIs) • 100% of office assets valued at $50 or more are tagged and recorded • At least 97.5% accuracy in inventory data within the system • Adequate and consistent supply of office supplies and timely payment of all office utilities • Maintain all common-use office assets and ensure safe custody of returned items • Maintenance of minimal security breaches • Ensure prompt answering of phone calls (within 3 rings) and callbacks within 30 minutes • Maintenance of office vehicles in good working condition and timely processing of motorbike fuel cards • Timely guest logistics, accommodation bookings, and asset surrenders • Provide effective management and mentorship to office assistants

• University degree or diploma in Business Administration, Human Resources, or a related field • Specialized training or certifications (e.g., secretarial, computer training) • At least 2 years of experience in the same role • Excellent written and verbal communication skills in English • Strong interpersonal and organizational skills • Excellent computer skills (MS Office Suite) • Strong team spirit and problem-solving abilities • Attention to detail and ability to work independently • Ability to thrive in a fast-paced environment • Professionalism, and integrity • Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations • Flexible and able to work in a dynamic and diverse environment • Benefits • Comprehensive health insurance-Medical cover (Self and dependents) • Pension/Retirement savings options • Paid leave • Avenues for engagement and recognition • Evidence Action is an Equal Opportunity Employer with a commitment to representation and inclusion. All individuals, regardless of personal characteristics, are encouraged to apply.

All suitably qualified and interested candidates should apply online at the link below.