• Organize meetings with staff, clients, and suppliers, ensuring all logistical details are handled efficiently. • Support the GM in monitoring and managing daily business activities, identifying areas for improvement and implementing solutions. • Act as a liaison between departments, ensuring seamless communication and collaboration to support business operations. KPI: Minimize scheduling conflicts and resolve operational issues where possible. • Project Management • Assist in planning, organizing, and tracking the progress of projects and key initiatives, ensuring they align with company goals. • Maintain detailed records and documentation of ongoing projects, preparing regular reports. • Ensure that all projects are adequately resourced, coordinating with various departments to allocate personnel, materials, and budget effectively. • Identify potential risks in ongoing projects and develop mitigation strategies in consultation with the GM. KPI: Ensure project milestones are met according to schedule with accurate documentation as per stakeholder requirements. • Optimize resource allocation. Customer and Vendor Relations • Address and manage inquiries from customers and vendors promptly and professionally, ensuring high levels of satisfaction. • Maintain positive relationships with external stakeholders, including suppliers and clients to support business growth. • Collaborate with the GM to develop and implement strategies to improve customer service offerings, driving customer loyalty and retention. • KPI: Resolve inquiries within 48 hours, and ensure a high satisfaction rate in feedback from external stakeholders. Risk Management and Innovation • Identify the Risks in the shops, recommend how to mitigate them and report the risks to the supervisor on a monthly basis. • In collaboration with the Supervisor, generate new ideas or participate in innovation initiatives and translate them into tangible outcomes. • KPI: Monthly risks identified, mitigated and reported to the supervisor. • New ideas generated and translated into tangible outcomes. • Uphold Greenhill Vision, Mission, Code of Conduct and Core values. • All employees in whatever capacity are expected to promote the vision, mission, core values and Greenhill aims as well as abide by the policies.

• Diploma in a business course or related field preferred. • At least 1-2 years of experience in administrative or operations support roles. • Experience in a startup environment or similar fast-paced setting is a plus. • Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively. • Proficiency in use of the Microsoft Office Suite (Word, Excel, PowerPoint). • Commendable discretion and integrity. • Flexibility to adapt to changing priorities and new tasks. The Operations Officer will be expected to model Greenhill’s core values: • Christian Based • Courtesy • Result Oriented • Integrity, Transparency & Accountability • Team work • Professionalism • Social and Environmental Responsibility