Operations Manager
Uganda * Full-time
Little App Africa
Role Description
We are looking for a talented professional responsible for establishing operational best practices and being hands-on in executing operational processes. The Operations Manager will be reporting directly to the Country Manager and closely collaborating with the Regional Head of Operations to drive supply and demand growth.
KEY DUTIES AND RESPONSIBILITIES
- Manage the entire driver lifecycle: acquisition, onboarding, compliance, performance, retention, and engagement.
- Implement data-driven supply strategies to ensure consistent driver availability and responsiveness to demand.
- Oversee daily ride operations to maintain optimal service levels and customer satisfaction
- Ensure compliance with local transport regulations and company standards.
- Periodically undertake market intelligence and competition analysis and propose areas of improvement and adjustment to major parameters of the business including competitive pricing and campaigns
- Collaborate with cross-functional teams (tech, product, and customer support) to enhance app performance and resolve operational issues.
- Develop and execute operational strategies aligned with business goals to drive efficiency, profitability for the retail business, and service quality.
- Analyze operational metrics and trip data to identify areas for process improvement.
- Provide analysis for client and driver campaign engagement, to reduce churn and improve loyalty
- Roll out city-specific initiatives in coordination with marketing and partnerships teams.
- Strengthen driver-partner relationships through engagement, feedback sessions, and prompt issue resolution.
- Source and establish partnerships to ensure that the driver-partner and riders get extra benefits on using the platform and building a better relationship with stakeholders Rider and driver-partner engagements
QUALIFICATIONS / SKILLS
Degree in Business/Management Administration, Economics, Finance, or related fields
5+ years of experience in an operations role in a fast-paced work environment
Data-Driven mindset and Analytical skills (high Excel proficiency)
Excellent time management and organizational skills
Experience working in the sharing economy, tech business, the transport industry is a plus
Creative problem-solving and critical thinking skills
Previous experience in launching or managing a business is also an added advantage
Proficiency in verbal and written English is a must.
Interested candidates should send their CV to casper.njoga@little.africa
Deadline | 25th February 2026
HOW TO APPLY
Interested candidates should send their CV to casper.njoga@little.africa
Deadline | 25th February 2026
Deadline: Expired
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