• Drives customer service excellence in every aspect of the outlet, including store appearance, display of merchandise, product placement, outlet layout, and selling procedures. • Delivers an excellent customer experience at all times, ensuring customer needs are met and exceeded. • Meets sales goals by training, motivating, mentoring and providing feedback to outlet staff. • Processes customer orders and payments using the outlet’s Point of Sale (POS) system. Handles cash register functions and transactions including sales, correct pricing, and receipting to customers. • Enforces the use of proper icing techniques throughout the process to maintain the freshness of the fish. • Develops and maintains knowledge of fish products, including new lines and offers, and to share that knowledge with customers and other colleagues in a confident manner. • Supervises proper handling of fish throughout processing activities to avoid product damage. • Responsible for all banking functions related to the outlet including making bank deposits, filling change requirements. • Supervises and motivates the outlet team to meet sales objectives by training and mentoring staff. • Contributes business strategies to attract new customers, expand outlet traffic, and enhance profitability. • Ensures compliance with the quality, housekeeping, and food safety management systems • Develops productive and long-term relationships with customers. • Performs administrative tasks to support the smooth operation of all outlet operations, including the timely submission of all personnel paperwork, preparing and submitting reports. • Performs quality assurance of fish on a regular basis and ensure proper handling, storage, processing and packing. • Ensures customer complaints are followed up and that satisfactory solutions are obtained for both the customer and Yalelo. • Proactively develops and improves processes to service customers. • Ensures strict compliance with health and safety regulations. • Builds sustainable relationships of trust through open and interactive communication with customers. • Bears responsibility for the safe keeping of company assets. • Ensures inventory levels are maintained and places new orders timely. • Ensures that the highest standards of health and safety are considered as a priority throughout all operations in the outlet. • Ensures the outlet meets compliance standards with statutory regulations and government policies by liaising with key technical concerned persons. • Conducts regular inspection of premises and equipment like fridges, POS, Generators to ensure safety and functionality.

• Diploma in Business Administration or related discipline • A minimum of 2 years’ experience working in a retail/bulk trade environment. • Strong leadership and customer management abilities. • Customer service-oriented with in-depth knowledge of basic business management processes. • Excellent communication and interpersonal skills. • Computer literacy and competence in MS office • Must be organized, accurate, thorough, and able to monitor work for quality. • Must be willing and able to meet tight deadlines and work long hours when required. • Be able to work in a multicultural environment.

All suitably qualified and interested candidates should apply online at the link below