Project Support Officer (6 Positions)
Uganda * Full-time
CYBER SCHOOL TECHNOLOGY SOLUTIONS
JOB ADVERT
Position: Project Support Officer (PSO) – 6Positions
Reports To:Operations Manager
Employment Type: Full-Time
Location:Various Regions in Uganda
JOB PURPOSE
The Project Support Officer will be responsible for implementing CSTS digital learning solutions in assigned schools and ensuring effective use of our Digital Science and Virtual Lab software. The role focuses on improving learner performance through user training, technical support, stakeholder engagement, monitoring software usage, and maintaining positive client relationships.
KEY DUTIES AND RESPONSIBILITIES
1. Planning, Budgeting & Reporting Prepare weekly and termly work plans. Develop activity budgets and manage approved funds responsibly. Submit weekly and end-of-term reports on time. Escalate major issues promptly to the supervisor.
2. School Implementation Support Train teachers, students, and school champions on use of the software. Ensure schools have the right environment for software use (power, timetable, lab access, etc.). Monitor progress and help solve implementation challenges. Conduct regular visits to assigned schools.
3. Training & Capacity Building Organize and conduct user training sessions and workshops. Prepare training materials and venue setup. Evaluate training effectiveness and maintain records. Recommend improvements for future trainings.
4. Technical Support Troubleshoot minor hardware and software issues. Maintain records of equipment and software in schools. Escalate unresolved technical issues. Recommend upgrades and repairs where necessary.
5. Monitoring & Evaluation Collect school data and usage reports. Monitor student performance and software usage trends. Support assessment and reporting systems.
6. Stakeholder Engagement Build strong relationships with school administrators, teachers, and education officials. Promote positive attitudes toward digital learning. Represent CSTS professionally at all times.
7. Marketing Support Identify potential new client schools. Assist with product demonstrations when assigned.
8. Other Duties Perform any other official duties assigned by management.
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QUALIFICATIONS / SKILLS
Applicants must possess any of the following:
Qualifications & Academic Background
- A University Degree in Computer Science, Information Technology, or Education (B.Sc. Ed).
- A Bachelor of Science (B.Sc.) majoring in Physics, Mathematics, Chemistry, or Biology, provided the candidate demonstrates high technical aptitude.
- CompTIA A+ certification or equivalent professional credentials is an added advantage.
- A recognized Certificate in Training or documented experience in facilitating technical workshops and staff development.
Technical Skills & Competencies
- Deep proficiency in IT support fundamentals, including hardware/software troubleshooting and system maintenance.
- Multimedia & Content Creation: Practical skills in Video and Audio editing for digital content and internal communications.
- Proficiency with the Adobe Creative Suite and professional camera operation is an added advantage.
- Functional knowledge of Learning Management Systems (LMS) and their administration.
- Familiarity with Artificial Intelligence (AI) tools and their practical application in enhancing productivity or educational workflows.
- Strong ability to translate complex technical concepts into clear, actionable training for non-technical staff.
HOW TO APPLY
EXPERIENCE REQUIRED
At least 2 years’ relevant experience in training, education technology, IT support, school programs, or project implementation.
REQUIRED SKILLS:
Strong training and presentation skills, Excellent communication and interpersonal skills, Technical troubleshooting ability, Good report writing skills, Microsoft Office, Email & Internet proficiency, Critical thinking and problem-solving skills, Time management and planning skills, Ability to work independently and travel frequently
HOW TO APPLY
Interested candidates should complete the online application form not later than May 05, 2026 using this link
CLICK HERE
ONLY FORM FILLED APPLICATIONS WILL BE CONSIDERED
Deadline: Expired
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