• Serve as the face of the Authority, offering friendly service to those entering the building or calling in over the phone. • Answer a multiple-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system. • Welcome persons entering the Authority premises, answering any questions, providing directions, and alerting staff when a visitor/client is there to meet them, in a timely manner. • Record messages, information requests, and contact details accurately. • Ensure the delivery of all information received, including contact details, and forward to the appropriate staff member. • Maintain security by ensuring all visitors to the Authority follow the visitor’s security procedures as guided by the HR manual; monitor registration books, issue visitor badges on signing in, and ensure the signing-out procedure is adhered to. • Accept deliveries and mail, organize distribution to the recipient (apply receipt acknowledgement stamp on delivery) in a timely manner while also managing outgoing mail and packages for pickup. • Deal with any requests within personal expertise limit and refer to an appropriate person. • Ensure staff members are provided with swift and professional administrative support services in a timely manner. • Ensure that all office equipment (e.g., the photocopier) is in good working order at all times and communicate any technical faults to the IT Department. • Update the internal telephone directory and details of relevant personnel and their telephone numbers. • Handle files and data entry as requested. • Maintain a clean and clutter-free reception area at all times.

• A. Qualifications • Diploma in Business Administration, Customer Relations/Care, or Certificate in Receptionist Studies, Office Management, Records Management, or any other related field. • B. Experience • No experience required. • C. Competencies • Knowledge and understanding of the Authority’s vision, mission, and objectives. • Possession of the Authority’s values, including integrity, confidentiality, accountability, and professionalism. • Ability to handle sensitive information and maintain confidentiality. • Approachable and demonstrates professionalism. • Good communication, both written and verbal. • Exhibits professionalism and sound judgment. • Interpersonal skills. • Good customer service. • Ability to multitask. • Planning and organizational skills. • Works well independently and as part of a team. • Time and task management skills. • Computer literacy.

All applicants MUST fill in the online questionnaire at CLICK BELOW TO APPLY and submit their CV and Cover Letter in PDF or MS Word format to recruitment2@truenorthafrica.com with the subject line Receptionist. The closing date for receiving applications is Tuesday, July 29, 2025. Note: Applications must strictly adhere to the format requirements (CV and Cover Letter in PDF or MS Word).