• i. Serve as the face of the Authority, offering friendly service to those entering the building or calling in over the phone; • ii. Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system; iii. Welcome persons entering the Authority premises, answering any questions, providing directions and alerting staff when a visitor /client is there to meet them, in a timely manner; • iv. Record messages, information requests and contact details accurately. • v. Ensure the delivery of all information received including contact details and forward to the appropriate staff member; • vi. Maintain security by ensuring all visitors to the Authority follow the visitor’s security procedures as guided by the HR manual; monitor registration books, issue visitor badges on signing in and ensure the signing out procedure is adhered to. • vii. Accept deliveries and mail, organise distribution to the recipient (apply receipt acknowledgement stamp on delivery) in a timely manner while also managing outgoing mail and packages for pickup. • viii. Deal with any requests within personal expertise limit and refer to an appropriate person; • ix. Ensure staff members are provided with swift and professional administrative support services in a timely manner. • x. Ensure that all office equipment (e.g., the photocopier) is in good working order at all times and communicating any technical fault to the IT Department. • xi. Update the internal telephone directory and details of relevant personnel and their telephone numbers. • xii. Handle files and data entry as requested • xiii. Maintain a clean and clutter free reception area at all times.

• i. Diploma in Business Administration /Customer Relations/care or Certificate in Receptionist studies, Office Management, Records Management or any other related field. • B. Experience • i. No experience • C. Competencies • i. Knowledge and understanding of Authority’s vision, mission and Objectives; • ii. Should possess values of the Authority which include; integrity, confidentiality, Accountability, professionalism. iii. Ability to handle sensitive information and maintain confidentiality. • iv. Approachable and demonstrates professionalism; • v. Good communication both written and verbal • vi. Exhibits professionalism and sound judgment; • vii. Interpersonal skills; • viii.Good customer service; ix. Ability to multitask; • x. Planning and organisational skills; • xi. Works well independently and as part of a team; • xii. Time and Task management skills; • xiii. Computer literate

Please fill in the application form on the link below: CLICK HERE TO APPLY and proceed to share your CV and Academic Documents to recruitment2@truenorthafrica.com with subject line Receptionist