• Make and confirm passenger reservations using flight timetables, airline manuals, and reference systems.
• Conduct flight firming checks to optimize seat utilization and minimize no-shows.
• Issue airline tickets and Passenger Travel Advisories, ensuring correct fares and conditions are applied.
• Advise passengers on schedule changes, cancellations, confirmations, and re-accommodation options.
• Maintain accurate inventory of available passenger space and communicate updates to load control and relevant stations.
• Ensure timely and accurate closure of daily and monthly sales reports.
• Assist travel agents with seat confirmations, upgrades/downgrades, refunds, and processing of Miscellaneous Charges Orders (MCOs).
• Respond effectively to emergencies and operational disruptions affecting airline operations.
• Promote Uganda Airlines products and services to drive revenue growth.
• Support succession planning through continuous personal development and knowledge sharing with colleagues.
• Perform any other duties as may be assigned by Management from time to time.

• Certificate in IATA (mandatory).
• Diploma in Sales & Marketing or a related field.
• Knowledge of Computer Reservation Systems (CRS) and IATA processes (added advantage).
• High level of computer proficiency.
• Minimum of two (2) years’ relevant work experience (added advantage).
• Sound understanding of mathematics and world geography.
• Strong customer service orientation with high integrity and resilience.
• Ability to work effectively in a team-oriented environment.
• Proactive, results-driven, self-motivated, warm, friendly, and presentable.
• Excellent communication and interpersonal skills.

• This position is open strictly to South Sudan nationals based in Juba.

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