• 1. Strategic Direction
• Develop a realistic and attainable strategic business plan (including strategy, marketing, sales, and budgets).
• Align strategy with the Country General Manager and cascade to all departments.
• Ensure operational goals and profitability objectives are achieved.
• 2. People Management

• Lead HR initiatives, including recruitment, induction, training, performance management, and succession planning.
• Ensure effective staff development and motivation in line with company policies.
• 3. Guest Services

• Set and meet customer retention and acquisition targets.
• Build a culture of service excellence through staff training and incentives.
• 4. Financial Management

• Oversee and maximize financial performance across functional areas.
• Maintain high-quality service standards while ensuring strong guest satisfaction.
• 5. Sales & Marketing

• Drive revenue growth through annual sales, marketing, and revenue management plans.
• Supervise all resort-level sales and marketing activities.

• 8-10 years of experience in the Hospitality, Tourism & Leisure industry.
• At least 8 years in senior management (HOD or AGM level) in a hospitality/resort setting.

If you are interested and meet the above requirements, kindly send your cover letter and CV to:
Deborah Wamala
Human Resources Manager
Ezra Group of Companies – Uganda

Email: hdrofficeug@ezraenterprise.com