Job Title: Sales Team Leader (Cars)

REPORTS TO: Car Financing Manager

DEPARTMENT: Commercial Operations

Location: Open

Position Overview

The Sales Team Leader is responsible for driving branch growth through recruitment, training, supervision, and performance management of Car Logbook Sales Agents. The role oversees sales activities, loan processing, portfolio quality, collections, and customer service to ensure achievement of business targets while maintaining compliance with company policies. The incumbent provides hands-on field leadership, identifies new business opportunities, and supports the development of a high-performing team to achieve sustainable growth and customer satisfaction.

Duties & Responsibilities

1. Recruit and onboard new car logbook sales agents daily to meet hiring targets by the end of each month, conducting comprehensive training sessions on company policies & procedures, products, and sales techniques.
2. Process and close loans for submitted loan applications by following the established loan processing procedures ensuring that all required loan documents are uploaded accurately as per the credit team’s requests to facilitate the completion of the loan issuance.
3. Monitor loan processing workflows to ensure all documentation is accurate and complete, facilitating communication between car logbook sales agents and support teams to effectively address client needs.
4. Ensure timely repayments of all loans issued under the branch and aggressively follow up with first-defaulting clients and those in arrears to minimize losses while developing strategies to maintain high portfolio quality and achieve monthly targets.
5. Set clear performance targets for the sales agents, monitor progress towards achieving them, and conduct regular performance reviews and feedback sessions with team members.
6. Prepare end-of-month, weekly, and daily reports on branch performance metrics, handling customer inquiries and complaints promptly to ensure a high level of service.
7. Escalate complex issues as necessary to maintain customer satisfaction while identifying areas for improvement in branch operations and implementing changes as needed.
8. Collaborate with Car financing Manager to develop business plans that align with overall company objectives, maintaining accurate records of all branch documentation, including client paperwork.
9. Foster a positive work environment that encourages teamwork and professional development among staff members, including car logbook sales agents.
10. Stay informed about market trends and competitor activities to identify new business opportunities to easy market penetration to gain competitive edge in business.
11. Ensure that all branch teams, including car logbook sales agents, are fully equipped with product knowledge and understand their roles in meeting customer expectations through refreshing training.
12. Be present in the field daily to actively generate business and drive branch growth including direct agent supervision, monitoring and support, ensuring effective performance and adherence to company standards.
13. Perform any other tasks or duties assigned by your line supervisor to support team and company goals.

Requirements

1. Bachelor’s degree in business administration, Commerce, Marketing, Finance, Economics, or a related field.
2. Minimum of 3-5 years’ experience in sales, preferably within financial services, lending, microfinance, banking, or asset financing.
3. At least 1-2 years’ experience in a supervisory or team leadership role
4. Proven experience in recruiting, training, coaching, and managing sales agents.

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