Senior Operations Specialist
Kampala, Uganda * Full-time
Bolt
OPERATIONS
Total Positions:
Location: Kampala, Uganda
Full-time
Salary: Attractive
Posted 1 year ago
KEY DUTIES AND RESPONSIBILITIES
• Monitor, report, and act on key metrics such as ETA, Search Coverage, Surge, Utilisation, and Finish Rate.
• Own weekly city-level performance reviews and proactively identify areas for improvement.
• Drive growth in Scheduled Rides, Bolt Send, and High-Value Categories (e.g., Comfort, XL).
• Manage scout activations, funnel quality, and lead tracking to ensure we meet monthly supply targets.
• Lead monthly booster events and regular driver roundtables in Kampala and key towns.
• Implement ongoing training and comms to improve driver experience and retention.
QUALIFICATIONS / SKILLS
• 4–7 years of experience in operations, logistics, mobility, or marketplace businesses.
• Strong analytical skills with experience using Excel/Sheets and operational dashboards.
• Proactive, structured, and comfortable working with ambiguity.
• Confident communicator — able to work with field teams, BPOs, and cross-functional stakeholders.
• Passion for mobility, rider and driver experience, and solving real-world problems.
• Ideally experienced in working in or leading in Uganda or similar markets.
HOW TO APPLY
Please follow the application instructions provided in the full job description above.
CLICK HERE TO APPLYDeadline: Expired
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