• Daily management of pending work orders and close looping with customers for delivery by service tracking desk. • Ensure all customers worked on pay post repair. • Continuous ticketing training for the field team. • Assigning Field Technicians for high-value customers who are not able to visit the Service Centre. • Optimizing on Field Technicians through allocation of tickets from Service tracking desk and regional service centers. • Sustain monthly spare parts demand forecasting at the service centers. • Implementing new OOW policy with key focus on Minimum Payment Based on customer category. • Ensuring Inventory Accuracy for spares and finished goods at the service centers. • Continuous monthly demand forecasting & ordering for spare parts. • Ensure that spare parts are moved by consignment with accompanying accurate paperwork. • Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center. • Circulate a monthly stock take summary, showing issued, used, and any variance on spares. • Any other duties that may be assigned.