Technical Support Engineer
Remote * Full-time
Turnkey
Category: Remote Tech JOB
Total Positions:
Location: Remote
Full-time
Salary: Competitive
Posted 9 months ago
It’s a fast-paced, highly technical role ideal for someone who enjoys thinking like both an engineer and a problem-solver.
KEY DUTIES AND RESPONSIBILITIES
• Troubleshoot and resolve integration issues across Turnkey’s SDKs and APIs
• Debug problems in TypeScript, React, mobile frameworks, and backend systems
• Reproduce and document bugs, and work with engineering teams to fix them
• Help customers set up authentication flows, signing logic, and configuration
• Build example code, internal playbooks, and troubleshooting guides
• Spot recurring issues and recommend improvements to docs and SDKs
• Share product feedback from real-world developer experience
Recommended for you
QUALIFICATIONS / SKILLS
• 2–6 years in technical support, solutions engineering, or software engineering
• Strong knowledge of TypeScript and React
• Experience debugging APIs (REST, JSON errors, auth headers, etc.)
• Strong communication skills and customer empathy
• Ability to move fast and context-switch in a startup environment
• Bonus: crypto/web3 exposure, React Native, DevTools, Postman, Sentry, Grafana
HOW TO APPLY
Why You’ll Love Working Here
- Full health benefits
- Paid parental leave
- Unlimited PTO
- $3,000 yearly learning budget
- Team offsites & lunch stipend
-
MacBook Pro provided
Deadline: Expired
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