KEY DUTIES AND RESPONSIBILITIES

• • Loan Repayment Monitoring: Track loan repayment schedules to ensure payments are made on time and in full.
• • Repayment Follow-Up: Proactively contact clients regarding upcoming or missed payments and negotiate repayment plans to avoid defaults.
• • Customer Relations: Maintain positive relationships with clients during the collections process, ensuring resolutions are amicable and non-intrusive.
• • Debt Recovery: Manage the recovery of overdue loans, identify accounts at risk of default, and take appropriate actions to mitigate financial loss.
• • Collection Reporting: Maintain accurate records of collection efforts, including calls made, payment plans, and successful recoveries, and provide regular progress reports to management.
• • Fraud Detection & Prevention: Identify potential fraud risks or suspicious loan applications that may affect repayment of loan management.
• • Additional Duties: Assist with other tasks related to loan collections, risk management, and customer service as required by management.
• • Customer Acquisition & Retention: Attract new customers and cultivate strong relationships with existing clients to meet acquisition and retention targets.
• • Loan Application & Processing: Review, assess, and process loan applications to ensure all documentation is provided and meets company standards.
• • Loan Management: Disburse loans and monitor their progress, ensuring compliance with company policies. Maintain accurate records of all loan transactions.
• • Customer Support & Education: Provide clear, thorough information about loan options, repayment schedules, and terms to ensure customers fully understand their obligations.
• • KYC & Due Diligence: Conduct comprehensive Know-Your-Customer (KYC) checks to verify loan eligibility and ensure compliance with company guidelines and regulatory requirements and ensure clients undergoing collections are thoroughly vetted and their information is up-to-date.
• • Customer Relationship Management: Develop and maintain strong client relationships, ensuring a high level of satisfaction throughout the loan process.
• • Reporting & Record Keeping: Accurately document customer interactions, loan applications, and approvals, and generate regular operational reports.
• • Loan Disbursements: Ensure timely and accurate disbursement of loans, keeping clients informed about the status of their applications and loan accounts.
• • Additional Responsibilities: Perform other tasks as assigned by management related to loan issuance, monitoring, and customer care.

Job Qualifications / Skills

• A Bachelor’s degree or relevant certification in business, finance, or a related field.
• Strong computer literacy and fluency in English (both written and verbal).
• Flexibility to relocate as required.
• Strong attention to detail and a target-driven approach.
• Self-motivated, proactive, and able to work effectively both independently and in a team environment.

HOW TO APPLY

Send your updated CV via Email to hr.ug@simplepay.capital

 

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DEADLINE: 2025-10-21